Shipping

Turnaround Time & Shipping Information

Turnaround time varies depending on the product ordered. In general, you can expect your items to ship within the following timeframes:

  • In Stock Items: 1–2 Business Days
  • Custom Printing: 5–7 Business Days
  • PrimeLine Apparel: 3–4 Business Days
  • Non-PrimeLine Apparel: 7–10 Business Days
  • Signage: 10–15 Business Days
  • Nametags: 2–3 Business Days
  • Custom Branded Merchandise: 10–15 Business Days
  • Logo Mats: 7–10 Business Days

If My Order Has Items With Different Turnaround Times, How Will My Order Be Processed?

Our standard process is to hold all items until the order can be fulfilled in full. This helps minimize shipping costs for our customers.

If you would like your order split shipped, please indicate which items should ship separately in the notes section before checkout. If you would like items to ship as they become available, please include “SHIP ITEMS WHEN AVAILABLE” in the notes section before completing your order.

Note: Some orders may be split automatically due to items shipping from separate warehouses.

How Are Orders Shipped?

We do everything possible to minimize shipping costs while ensuring reliable

What Happens When an Item Is Backordered?

Unfortunately, items may occasionally become backordered. When this happens, we will make every effort to find an appropriate substitute item. If a suitable substitution is not available, the backordered item will ship as soon as it becomes available.

All additional shipping costs associated with backordered items are covered by Western Hotel Supply.

How Do I Pay for My Order?

At checkout, you may choose to pay by credit card or purchase order. To charge purchases to your Western account, your account must be in good credit standing. If there are any payment issues during processing, a customer service representative will contact you directly.

New customers or customers needing to update credit information may apply for a credit line (up to $2,000) through our credit approval process. Please complete and return the credit application to get started.

International Orders

International orders require prepayment, including shipping costs. Orders shipping outside of the United States may be subject to customs duties, taxes, and international trade agreements. Any additional customs fees or taxes will be billed directly by UPS and are due at the time of delivery.

Credit Card Billing Descriptions

If paying by credit card, your statement may display one of the following billing descriptions depending on your provider:

  • CORPIMAGEGR
  • WESTERNHOTELTIDMORE

How Do I Check My Order Status?

To check your order status, please contact our customer service team:

Please reference your order number to help expedite your request. Once your order ships, an email with tracking information will automatically be sent to you.

Can You Rush My Order?

We will make every effort to accommodate rush order requests whenever possible. Please contact our customer service team by phone or email to discuss available options:

We’ll do our best to help meet your deadline.

How Many Items Will I Receive in My Custom Print Order?

All custom print jobs and promotional item orders are subject to a 10% overrun or underrun. Orders will be billed based on the actual quantity produced and shipped.