Refund policy

Returns
Unused, non-customized items can be returned within 30 days of the original ship date. Contact us first for a return authorization at 1-800-645-3856 or customerservice@westernhotelsupply.com; we can't accept returns sent without one. Items must be unused and in their original packaging.

Return shipping and fees
The customer pays return shipping. There is no restocking fee.

Non-returnable items
Custom-printed, personalized and embroidered items (including name tags, signs, logo apparel and custom print orders) can't be returned unless they arrive defective, damaged or incorrect.

Damaged, defective or wrong items
Contact us within 30 days of delivery. We'll send a prepaid return label and send a replacement or issue a refund; we pay shipping both ways.

Refunds
Approved refunds go back to your original payment method within 72 hours of when we receive the return.

Return address
Western Hotel Supply
701 Enterprise Street North
Aberdeen, SD 57401