Shipping policy

Where we ship
We ship to addresses in the United States.

Turnaround
Orders ship after production, which depends on the item: in-stock items 1–2 business days; name tags 2–3; PrimeLine apparel 3–4; custom printing 5–7; non-PrimeLine apparel and logo mats 7–10; signage and custom branded merchandise 10–15. Embroidery adds 5–7 business days.

Shipping cost and carrier
Every order ships UPS Ground from Aberdeen, SD, typically arriving 3–5 business days after it ships. Shipping is free on orders of $350 or more; below that, cost is based on weight and shown at checkout.

Mixed orders
We hold items until the whole order is ready, to keep shipping costs down. To ship items as they're ready, write "SHIP ITEMS WHEN AVAILABLE" in the order notes. Some orders split automatically when items ship from different warehouses.

Backorders
If an item is backordered we'll offer a substitute or ship it when available. Western Hotel Supply pays any extra shipping for backordered items.

Rush orders
Call 1-800-645-3856 or email customerservice@westernhotelsupply.com and we'll do our best to meet your date.

Custom print quantities
Custom print and promotional orders may run 10% over or under; you're billed for the quantity shipped.

Tracking
You'll get an email with tracking when your order ships.